Frequently Asked Questions

General travel

Accommodation

Travel documents & insurance

Support & Peace

Transportation

How do I contact customer support?

You can contact our customer support through the contact form on our website, by phone, email, or WhatsApp. Our team is happy to assist you with any questions or travel arrangements.

Can I modify or cancel my booking?

Yes, you can modify or cancel your booking. To secure your reservation, we require a deposit usually 25% of the total holiday cost. Changes or cancellations can be made according to our booking policy. Please contact us as early as possible, and our team will assist you with the process.

How do I book a trip through website?

To book a trip through our website, simply browse our tours, choose your preferred itinerary, and click the “Book Now” button. You’ll be guided to a quick and easy booking form where you can enter your details and pay the deposit. If you need any assistance during the process, our team is always just a message away!

If you prefer, we can also start the booking process through the contact form on our website.

How do I find the best travel deals?

To find the best travel deals, you can check the special offers, early booking discounts, and seasonal promotions on our website. You can also reach out to us through the contact form—we regularly send emails to our customers with the latest discounts. Don’t forget to follow us on social media to stay updated on our most recent offers. Our team is always happy to help you find the best option for your travel plans.

Do you offer group travel packages?

Yes, we offer group travel packages tailored to your needs. Whether you’re traveling with family, friends, or colleagues, Go Global Explore can create a customized itinerary that fits your group size and interests. Contact us for more details and special group rates.

How can I book an accommodation through your website?

To book your accommodation through our website, simply browse our tour options and choose the one that best suits your interests. Then, contact us via email or WhatsApp to check availability and discuss your preferred travel dates. We’ll assist you personally, answer any questions you may have, and finalize your reservation together. Our team is here to ensure a smooth and tailored booking experience from start to finish.

Is Wi-Fi available in all accommodations?

Yes, Wi-Fi is available in nearly all of the accommodations we use. However, please note that in some remote or rural areas—especially during hiking or nature-based tours—Wi-Fi access may be limited or slower than in urban locations. If reliable internet is essential for your trip, let us know in advance and we’ll do our best to arrange suitable options.

Can I request specific accommodations?

Yes, you can absolutely request specific accommodations. While our tour packages include carefully selected stays, we understand that travelers may have personal preferences. Whether you’re looking for a particular hotel, room type, or upgraded comfort level, feel free to let us know your preferences. We’ll do our best to accommodate your request, subject to availability and any price differences.

What type of accommodations do you offer?

We offer a range of carefully selected accommodations that reflect the character and comfort of each destination. Depending on the tour and location, you may stay in boutique hotels, family-run guesthouses, mountain lodges, eco-friendly bungalows, or seaside pensions. All options are chosen for their cleanliness, hospitality, and convenient location. If you have specific preferences or comfort requirements, we’re happy to discuss alternatives and upgrades.

Are accommodations during the tours private or shared?

By default, accommodations are based on double occupancy (twin or double rooms), and people traveling together will share a room. If you’re traveling solo and prefer not to share, you can request a single room upgrade (single supplement) for an additional fee, subject to availability. For solo travelers open to sharing, we can arrange room sharing with another participant of the same gender. Just let us know your preference during the booking process, and we’ll take care of the rest.

What travel documents do I need for my trip?

You will need a valid passport with at least six months of validity beyond your return date. Depending on your nationality and destination, you may also require a visa, entry permit, or electronic travel authorization (e-visa/eTA). For some countries, a national ID card may be sufficient if you are traveling within certain regions (e.g. EU to Turkey). If you plan to drive, don’t forget to bring your driver’s license and, in many cases, an International Driving Permit (IDP). Additionally, some destinations may require vaccination certificates or health-related documents. We recommend checking the specific entry requirements of your destination country in advance. If you need assistance, our team is happy to guide you through the process.

Can I buy travel insurance after booking my trip?

Yes, you can purchase travel insurance after booking your trip. However, we strongly recommend getting it as soon as possible after your reservation—ideally within a few days—to ensure you’re covered for any unforeseen events that may occur before your departure, such as trip cancellation, illness, or travel disruptions. Some policies offer additional benefits if purchased within a specific time frame after booking. If you need help choosing a travel insurance plan, feel free to contact us—we’re happy to guide you.

How do I choose the righttravel insurance plan?

Choosing the right travel insurance plan depends on your destination, the nature of your trip, and your personal needs. Look for a policy that covers essentials such as trip cancellation, medical emergencies, lost baggage, and travel delays. If you’re planning activities like hiking, cycling, or adventure sports, make sure those are specifically included. Compare different providers, check coverage limits, exclusions, and whether pre-existing medical conditions are covered. If you’re unsure, feel free to contact us—we’re happy to help you evaluate your options and choose a plan that fits your journey.

Is travel insurance mandatory for your tours?

Travel insurance is not mandatory, but we highly recommend having it for your peace of mind. It can help protect you in case of unexpected situations such as trip cancellations, health issues, lost luggage, or travel delays. For some remote or adventure-focused tours, we may kindly ask for proof of insurance that includes emergency medical coverage. If you’re not sure which plan to choose, we’re happy to assist you.

Can I travel without insurance?

Yes, you can travel without insurance, but we recommend having at least basic coverage to avoid unexpected costs. While most trips go smoothly, things like flight cancellations, lost luggage, or sudden health issues can happen when least expected. Having insurance gives you peace of mind and support when you need it most. If you’re unsure whether it’s right for you, feel free to ask us—we’re happy to help you decide.

What if I have questions before my trip?

Our team is here to support you throughout the preparation process. Whether you need help with your itinerary, packing tips, or special requests, feel free to contact us anytime via email, WhatsApp, or a direct phone call. We pride ourselves on fast, clear, and solution-focused communication.

Can I reach you during my trip in case of an emergency?

Absolutely. We offer 24/7 support throughout your journey. If anything unexpected happens—such as delays, changes, or on-the-go questions—you can reach us instantly via WhatsApp, phone, or email. Our central team and local partners work closely to assist you quickly and effectively.

What happens if my plans change at the last minute?

We understand that plans don’t always go as expected. If you experience a last-minute change, such as a delayed flight or late arrival, just let us know. Our team will adjust your arrangements and offer the most suitable alternatives with minimal disruption.

Is it safe to travel with Go Global Explore?

Yes. We work exclusively with trusted local partners, licensed guides, and verified accommodations. Each itinerary is carefully designed by our experienced operations team. Your safety, comfort, and satisfaction are our highest priorities throughout the entire experience.

How will I be kept informed before and during my trip?

Before your tour begins, we’ll send you a detailed pre-departure guide that includes your day-to-day itinerary, meeting points, packing suggestions, and weather info. During the trip, we stay in touch through WhatsApp, phone, or email, providing real-time updates and support whenever needed.

What transportation options are available for my trip?

Depending on your tour and destination, we offer a variety of transportation options to ensure a comfortable and seamless travel experience. These may include private vehicles, airport transfers, ferries, minibuses, or support vehicles for hiking or cycling tours. All transportation is carefully arranged and included in your itinerary unless stated otherwise. If you have any specific preferences or accessibility needs, feel free to let us know—we’re happy to assist.

Do you provide airport transfers?

Yes, airport transfers are included in all of our tours. From the moment you arrive until your departure, we ensure smooth and comfortable transportation to and from the airport. Simply share your flight details with us in advance, and we’ll take care of the rest—so you can focus on enjoying your trip.

Are there any discounts for booking transportation in advance?

Since transportation is already included in all of our tours, there is no need for separate booking or early reservation discounts. However, planning ahead helps us ensure the smoothest possible travel experience, especially if you have specific timing or accessibility needs. If there are any special promotions or group discounts available for your tour, we’ll be sure to let you know during the booking process.

Do you offer eco-friendly transportation options?

Yes, we’re committed to sustainable travel and, whenever possible, incorporate eco-friendly transportation into our tours. Depending on the destination, this may include shared transfers, electric vehicles, low-emission minibuses, or even non-motorized options like walking, cycling, or boat transfers. We also prioritize local partners who share our commitment to reducing environmental impact. If you have specific preferences, feel free to let us know—we’ll do our best to accommodate them.

What should I do if my transportation is delayed or cancelled?

If your transportation is delayed or canceled, please contact us as soon as possible via email or WhatsApp. Our team is available to assist you and make the necessary adjustments to your itinerary. We’ll do our best to minimize any inconvenience and ensure you reach your next destination safely. If the delay affects an airport pickup or tour connection, we’ll coordinate alternative arrangements on your behalf.